Shipping policy
Where We Ship
Black Forest Sawmill currently ships eligible online orders throughout the contiguous United States (the lower 48 states).
Order Processing
Most orders are prepared and shipped within 1–3 business days after payment is confirmed. Business days do not include weekends or holidays.
Orders containing large, heavy, unique, or oversized wood products may require additional preparation. We will contact you if an order requires significantly more processing time.
Shipping Costs and Delivery Estimates
Some products include free shipping. Products eligible for free shipping will be clearly identified on the product page or during checkout.
Free-shipping orders are typically sent by FedEx Ground or UPS Ground. These orders generally arrive approximately three business days after shipment, depending on the destination and carrier conditions.
For products with calculated shipping, the available shipping methods, estimated delivery times, and shipping charges are displayed during checkout. The delivery estimate is based on the shipping method selected by the customer and begins after the order has been processed and transferred to the carrier.
Delivery dates are estimates and are not guaranteed. Weather, holidays, carrier delays, service interruptions, and oversized-package handling may affect delivery times.
Tracking Information
When tracking is available, customers will receive a shipping confirmation containing the carrier and tracking information after the order ships. Tracking information may take up to 24 hours to begin updating.
Multiple Packages
Large orders or orders containing products of different sizes may be shipped in more than one package. Packages from the same order may arrive separately.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout. Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Additional carrier charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If an item arrives damaged, defective, or incorrect, contact us through our Contact Us page within the period stated in our Return and Refund Policy.
Please retain the product and all original packaging and provide photographs of the item, packaging, and damage so we can review the issue.
Questions
If you have questions about shipping availability, delivery estimates, or an unusually large product, please contact Black Forest Sawmill before placing your order.