Refund policy

Return and Refund Policy

All sales are final. We do not accept returns or exchanges for change of mind, buyer’s remorse, or purchasing the wrong size, dimensions, wood species, or quantity.

Many of our products are unique, one-of-a-kind pieces of natural wood. Natural variations—including knots, checking, color variation, grain variation, bark, voids, and other natural characteristics—are not considered defects when they are visible in the product photographs or described in the listing.

If your order arrives damaged, defective, or incorrect, please contact us through our Contact Us page within 7 calendar days of delivery. Include your order number and clear photographs of the product, shipping packaging, and damage or defect. Please keep all original packaging while we review the issue.

If we confirm that an item arrived damaged, defective, or incorrect, Black Forest Sawmill will determine the appropriate resolution, which may include a replacement when available, repair, store credit, or refund. Because many products are one of a kind, an identical replacement might not be available.

Do not return an item without contacting us and receiving return authorization. Black Forest Sawmill will cover reasonable return-shipping costs for an approved return involving an item that arrived damaged, defective, or incorrect.

Custom, personalized, made-to-order, and clearance products are nonreturnable except when they arrive damaged, defective, or incorrect.